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Connect™ Administrator

The Connect™ Administrator customer management system is a proprietary and highly flexible web-based CRM engine that captures all customer data and customer relationship details such as contacts, transactions and purchase behaviour. In short…all customer touch-points

Connect™ supports:

• The data entry of customer information (system features data hygiene –address correction, de-duplication, casing and gendering)
• The storage of all customer information, including customer profile (interests, preferences and other demographics), full details of transactions, and all customer contacts, including program promotion performance detailing offers issued, responses, rewards redeemed, major prizes, and awards earned
• All business processes required within the Contact Center, including card management, mail shop, email service, inbound phone support, and task management

Your Connect™ data is synthesized and reported by our fully integrated business intelligence platform, Customer Knowlogy™. Read how Customer Knowlogy™ helps you uncover critical business insight aimed at improving promotions, pricing and product offerings, and strengthening customer relationships.

Connect™ Administrator and Campaign Manager may be deployed as a low-cost, entry-level CRM solution that stands alone from the Visible Results loyalty platform. Please contact your regional office to find out if a quick deploying, web-based Connect™ CRM solution is right for your business.

Read how the user-friendly interface of Campaign Manager makes the task of planning marketing communications both simple and effective.